Contacting a Client at 3am? That’s Dedication

October 28, 2008

When Alice (our Media Director) landed a stunning £2k deal for a spot in the Sunday Times magazine, she promptly texted the client proposing he opened his wallet immediately to sign-off the deal.  All sounds good…..

Except said client was on a much-need R&R break in sunny Las Vegas.  Worse, he’d expressedly asked not to be contacted by phone but by email.  However the icing on the brown stuff was the fact that it was precisely 3.41am and said client was woken up by his chirping text alert. Pleased?

Let’s give you a small extract of his text reply: “You’ve woken me up and I’m fuming” followed much later by “or is it you just don’t give a damn”?  Clark Gable-isms aside, said client followed up his text with a 15 minute phone call putting Alice firmly in her place.

We have it on good authority that Alice’s next action was to order three clocks for the media department’s wall – New York, Tokyo and, in case she forgot, London.  We’ve just simply asked her to buy a watch.